Return / Cancelation Policy
Our policy lasts 21 days. If 21 days have gone by since your the arrival of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned in a new, sell able condition from a smoke-free home.
Several types of goods are exempt from being returned. Perishable goods such as food, batteries, etc cannot be returned. We also do not accept products that are intimate such as undergarments or hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
If you purchased your order using our free shipping option and the item(s) are returned, you'll receive a refund minus our shipping cost.
We only claim responsibility for getting you your shipment to the address you provided us. We are not responsible for lost, missing or stolen items or packages after USPS or UPS scans them as being delivered to the address you provide. We encourage customers to always provide a secure shipping address. Customers are welcome to provide their cellular phone number for text notifications in addition to the automated email notifications so you will receive notifications as to when your package will be arriving.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 6632 Odana Road, Madison WI 53719, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $20, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.